Frequently Asked Questions


When is the 2018 NiUG Discovery Conference?
Monday, October 8, 2018 thru Wednesday, October 10, 2018.

Where is the 2018 NiUG Discovery Conference?
The Crystal Gateway Marriott at 1700 Jefferson Davis Highway, Arlington, Virginia, USA, 22202. For more information, be sure to review the website and the full conference agenda. 

What is the conference schedule?
Training courses are scheduled for Monday, October 8, 2018 and the user's portion of the conference runs Tuesday, October 9, 2018 through Wednesday, October 10, 2018.  For more information, download the full agenda.

What is the dress code?
Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses, and, most importantly, comfortable shoes. We do recommend you dress in layers as temperatures in meeting rooms can vary.

How can I obtain a copy of a presenter’s presentation?
Presentations are available on the conference site a few days prior to the start of the conference.

Will my photo be taken during the conference?
We take photographs during our meetings and events for use in advertising, newsletters, and other promotional materials, including NiUG websites. By participating in this conference you grant NiUG the right to use your name and photograph for such purposes.

Are conference scholarships available?
Yes, the Phil Roberts Memorial Scholarship Program is designed to allow iMIS users – both non-members and NiUG members - to attend the Discovery Conference of their choice - either in the United States, Canada, or Asia-Pacific. Three (3) recipients will be awarded a scholarship valued at $1,500 including full conference registration and up to $500 in travel expenses.  Learn more & download an application.

How can my organization exhibit at the 2018 NiUG Discovery Conference?  
Download the 2018 Partner Prospectus for details.  Have additional questions? Contact Michele Morgan, DES, CMP for more information. 


When does registration open?
Online registration is scheduled to open in early July 2018.  Interested in saving money on registration? Contact membership and see if we have an speaking opportunities available! 

How do I register online?
Using your personal login and password, log into the Conference Site .

Forgot your login and/or password?  Use the reset password feature.  If you don't receive an email message, check your spam filter before contacting Member Services at (570) 243-8700, extension 102 or 

I'm not a member. How do I register?
If you ever attended a NiUG conference, you already have a login and password.

Forgot your login and/or password?  Use the reset password feature.  If you don't receive an email message, check your spam filter before contacting Member Services at (570) 243-8700, extension 102 or

New to NiUG?  Create a new profile. If you are unable to create a profile, contact us at (570) 243-8700, extension 102 or email   Once your profile is set up, you can continue your registration. 

How do I cancel my registration?
All cancellations require a written request and can be sent to In order to receive a refund (minus a $50 administrative fee), all requests must be received on or before October 1, 2018. No-shows and late cancellations forfeit the full registration fee. Cancellation notifications via social media (e.g., posting on our Facebook page or a tweet) are not accepted.

For the cancellation deadline date on a specific event, please refer to that event’s registration form or site. 

How do I change an existing registration?
All registration changes require a written request to be processed and can be sent to

What is included in the registration fee?
Wednesday registration includes:

  • Training Class
  • WiFi Connection
  • Complimentary Breakfast (morning attendees only)
  • Complimentary Lunch
  • Speed Networking (iMIS users only)
  • Morning coffee break
  • Afternoon coffee break
  • Access to the NiUG Job Board
  • Partner & Exhibitor Welcome Reception
Thursday & Friday registration includes:
  • Opening, general, micro, and breakout sessions each day (registered to attend)
  • Complimentary Breakfast on Tuesday and Wednesday
  • Complimentary Lunch on Tuesday and Wednesday
  • Refreshment breaks (AM and PM)
  • Speed Networking (iMIS users only / Thursday only)
  • Thank You Reception

How do I reset my login and password? 
If you need help retrieving your login and password, use the reset password feature. If you don't receive an email, check your spam filter before contacting Member Services at (570) 243-8700 extension 102 or

Will I receive my registration materials in the mail?
No. Registration materials are available for pickup onsite in the Registration area.