iMIS Support Spotlight - ISG Solutions
Submitted by: Megan Shankle, ISG Solutions
With a rich history of over 30 years in serving the association community, ISG began supporting associations by providing accounting software packages. Packages like Solomon and Great Plains might ring a bell. That deep understanding of the financial side of association management continues to benefit our clients today.
Once iMIS was introduced to the community, we recognized the value that iMIS could bring to associations and became one of the very first resellers. We have worked with every version of iMIS over the years, from iMIS LAN to now transitioning clients to the full cloud based iMIS EMS. ISG’s iMIS EMS transition methodology has a 100% success rate. Our knowledge and experience make us your ideal partner to get the very most out of your iMIS system.
At ISG, we have a fully remote team of more than 15 people, allowing us to support all North American time zones and offer unrivaled flexibility.
As a family-run business transitioning into the second generation of leaders, we have fostered a warm, family-like atmosphere that extends to both our team and clients.
Our team members, many of whom have worked at professional or trade associations before joining ISG, have a unique understanding of the makings of an association. Holding positions like Director of Finance or Manager of Information Technology, to name a few, they know what is important to associations and what makes them work like a well-oiled machine.
ISG staff have an average tenure of over 10 years. This not only demonstrates our commitment to our employees but also ensures that we have a deep understanding of the concerns and challenges associations face.
Our on-demand help desk, one of our favorite value-adds to the industry, is staffed by two to four full-time, dedicated iMIS consultants, always ready to assist you, with additional support during peak seasons.
At ISG, you're not just another client; you're part of our family, and we're dedicated to helping you succeed.